“What fears could have stopped you from using our services?”
The lack of experience of working with external people – especially from a nearshore location. If you hadn’t had good references or had references with bad feedback. The distance especially was a big insecurity for us.
“What made you decide to use our services after all?”
Martin, our CIO, had a good feeling about your professionalism after the meetings you had. His recommendation played a large role, as well as the meeting we had with one of your references and the talk we had about our workflow.
Your flexibility was also very important to us – the fact that you could start and stop when the situation required it. We were in an emergency situation and we are glad we took the herd.
“What have our services added so far?”
We have better software now and a better management process. Your technical expertises as well as your project management expertise are very good. Our development process is more rationalized now. We have received many suggestions on how to handle things differently and have implemented these changes successfully. We now receive fewer complaints and have fewer bugs than we did before.
“What aspect of our services do you find most valuable?”
Your team understands everything very quickly and can work fast. You communicate quickly and we appreciate that greatly. Every time we have specific requests you choose the best solution and developer to handle it. Our communication with the client is even faster than before.
“Can you name 3 other benefits of our services?”
– Your service is the total package
– product development, management process & software development.
–You are willing to take on a challenge.
–The team aspect – we have great experience with each person in your team.
“Would you recommend our services within your network?”
“Would you like to add anything else?”